Refund policy

General return policy

Except where mandatory consumer law provides otherwise, all sales are final. We don't accept returns or exchanges because of a change of mind, an incorrectly selected size or color, or personal preference.

This restriction doesn't apply to products that arrive damaged, defective, misprinted or different from what was ordered. It also doesn't limit any mandatory consumer rights applicable in the customer's country of residence.

Returns for EEA and UK consumers

Consumers residing in the European Economic Area or United Kingdom may withdraw from eligible online purchases within 14 days of delivery without providing a reason.

To exercise your right of withdrawal, contact us at contact@stardustpharmacy.cc within 14 days of receiving your order. Include your order number and the products you wish to return.

If multiple products from the same order are delivered separately, the withdrawal period generally begins when you or a person designated by you receives the final product.

Because our products are fulfilled by different providers, return addresses vary by product. We will provide the correct authorized return address and return instructions without undue delay, normally within two business days.

Please don't send products to our legal business address or to the address printed on the parcel unless we specifically instruct you to do so.

Requesting routing instructions doesn't restrict your statutory right of withdrawal. Your withdrawal is effective when you clearly notify us within the applicable period. After notifying us, you must send the products to the provided return address within 14 days.

You may inspect products in the same way that you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product's nature, characteristics and functionality.

Return shipping costs

For eligible change-of-mind returns made under a statutory withdrawal right, you are responsible for the direct cost of returning the products unless applicable law requires otherwise.

We recommend using a tracked shipping service and retaining proof of postage until your refund has been completed.

If a product is damaged, defective, misprinted or incorrectly supplied, we will cover any necessary return shipping costs.

Refunds for EEA and UK withdrawals

We will normally process your refund within seven business days after the authorized return facility receives the returned products or you provide evidence that they were sent to the return address provided by us.

Refunds will always be processed within the applicable statutory deadline. Where the law requires an earlier refund, that earlier deadline will apply.

We may withhold the refund until the authorized return facility has received the products or you provide evidence that they were sent.

Refunds will be made using the original payment method unless you expressly agree to another method that doesn't result in additional fees.

If you withdraw from the entire order, we will refund the product price and the cost of our least expensive standard delivery option. Additional costs resulting from choosing express or upgraded delivery aren't refundable.

For partial returns, original delivery costs will be refunded only where required by applicable law.

Damaged, defective or incorrect products

If your order arrives damaged, defective, misprinted or incorrect, contact us at contact@stardustpharmacy.cc as soon as possible and include:

• Your order number

• A description of the problem

• Clear photographs of the affected product and packaging, where reasonably possible

Please don't return a damaged or incorrect product unless we ask you to.

Depending on the circumstances and your statutory rights, available remedies may include a replacement, repair, price reduction or refund. We will cover any necessary return shipping costs for defective or incorrectly supplied products.

The absence of photographs or original packaging doesn't automatically affect your statutory rights. This policy doesn't limit your statutory warranty rights.

Exchanges

We don't currently offer direct exchanges.

EEA and UK consumers who have a statutory withdrawal right may return an eligible product according to the procedure above and place a new order for a different size or product.

For customers outside the EEA and UK, exchanges because of personal preference or an incorrectly selected size or color aren't accepted unless mandatory local law provides otherwise.

Personalized products

The statutory right of withdrawal may not apply to products created according to your individual specifications or clearly personalized for you.

This exception doesn't normally apply merely because a standard product featuring an existing design is printed after the order is placed.

Order cancellations

Contact us immediately if you need to cancel an order. Because products may enter production shortly after an order is placed, we can't guarantee that an order can be stopped before shipment.

This doesn't affect any statutory withdrawal rights.

Mandatory consumer rights

Nothing in this policy excludes or limits mandatory consumer rights applicable in your country of residence. Where this policy conflicts with mandatory consumer law, the mandatory consumer law will apply.